Brands must continue to stay focused on the customer experience and be diligent about implementing systems and technology to create a solid CX foundation.  At its core, the customer experience is dependent on knowing who your customers are across the customer journey.  Delivering a personalized interaction and a positive brand experience can truly be game...Read More

More data, new technologies, daily digital advancements – these all contribute to more empowered consumers with access to more channels on which to research and purchase. As the world continues to shift online, CMOs are doing the same, prioritizing digital media more so than other traditional channels. According to a Nielsen CMO report, 82% of...Read More

Delivering personalized content, recommendations and experiences is key to business success in today’s competitive environment.  In order to be successful, brands must utilize data-driven strategies to know their customers and prospects and deliver relevant messaging.  Research conducted by Ascend examined how companies are going about delivering data-driven personalization.  For almost two-thirds of marketers (64%), improving...Read More

Customer acquisition is usually cited as a top strategy for many brands. However, customer retention is just as important in contributing to the bottom line.  In an age where consumers have hundreds of choices when choosing products and services, maintaining brand loyalty has a massive impact. Here are some amazing statistics on customer retention and...Read More

Gone may be the days when 80% of a company’s sales were driven by 20% of its customer base. In new research by Nielsen, only 8% of global consumers are loyal to the brands from which they’ve always bought. In the U.S., the numbers are only slightly better, with 9% of U.S. consumers stating they...Read More

According to the IHRSA (International Health, Racquet & Sportsclub Association), the $30 billion health and fitness industry in the U.S. has been growing by at least 3 – 4% annually for the last ten years and shows no signs of slowing down anytime soon. In fact, currently about 20% of American adults have a fitness...Read More

Most automakers have been experiencing flat or declining growth over the past few years. As a result, dealer optimism is low regarding growth in vehicle sales this year. Research by 9 Clouds confirm this, finding that the highest priority for dealerships is increasing leads. One major concern for car dealers is peer-to-peer ride-sharing services like Uber...Read More

Customer acquisition is a top priority for many industries, and this is certainly no exception for ecommerce retail brands. Retailers are investing highly in acquisition marketing. According to research by Oracle, 81% of ecommerce retailers stated that customer acquisition was their biggest marketing investment priority. This was followed by only 43% who stated that retention...Read More

Today’s consumers have more options than ever when it comes to choosing among a huge mix of hundreds of brands and thousands of products and services.  In such a fiercely competitive environment, brand trust has become an important competitive differentiator. What makes a brand trust-worthy to consumers? In research by Edelman, the top reasons included:...Read More

Consumers want personalized experiences, but they also demand privacy.  They want brands to know when they are shopping in their stores but they find too much knowledge creepy. Brands continue to strive for personalization, but it can be confusing when consumers seem to have conflicting demands. Consumers need to be treated to personalized experiences, but...Read More